No. We do not allow the public to visit our facilities or access pricing on our products. Approved Seastainable Supply customers may be allowed on the premises during our cash and carry hours.

We are open Monday through Friday from 9 am to 4 pm Central time.

Cash and carry hours are Mondays and Fridays from 10am to 2pm.

We stock a variety of dry goods ranging from filters and filter media to substrates and foods. We will continue to add more dry goods over time. Please visit the dry goods section of the Seastainable Supply website to view the items that are available today!

Since our livestock is sourced from all over the world, shipments may arrive on any day of the week. It is recommended to check the Seastainable Supply website regularly and often to view the newest livestock available. If you are looking for specific items, please message sales@seastainablesupply.com or contact your dedicated salesperson.

Seastainable supply receives shipments throughout the week, and there are no bad days to order. We strive to keep the Seastainable Supply website up to date with current inventory. Please note that all WYSIWYG items are first come first serve. In the case of out-of-stock items, our sales team may suggest a similar substitute.

The Seastainable Supply website is updated daily. New items will be added to the website as they arrive at the Seastainable Supply facility, and we have ensured that they are healthy, rested, and ready to ship as a quality product.

Yes. If you are looking for specific items, please message sales@seastainablesupply.com or contact your salesperson. Please note that special orders may take a significant amount of time to arrive, as they may involve permits and/or issues related to seasonality.

Seastainable Supply will offer freshwater fish in the near future. Please send any requests for freshwater fish to sales@seastainablesupply.com.

The first step to purchase from Seastainable Supply is to complete the customer application. Upon approval of your application, you will receive a login to the Seastainable Supply website. All orders should be placed through the website.

All orders must meet a minimum of $500 to ship. All walk-in customers (by appointment) must meet a minimum of $350.

We accept all major credit cards: Visa, Mastercard, Amex, etc. (with a 3% service fee), Wire Transfers and checks. Credit and terms are not available under any circumstances.

All orders are shipped upon credit card payment, wire, or precleared check.

Orders are shipped Tuesdays and Wednesdays via air freight to the airport designated by each respective customer or via FedEx overnight.

Our fish are shipped utilizing established and tested methods that have been developed with decades of experience. The water and water volume used is species dependent. For fish the temperature is 76˚F (24˚ C) and a salinity of 31ppt, while the temperature for coral is 78˚F (25.5˚ C) and its salinity is kept at 36ppt. The water we pack with may contain additives such as PH stabilizers and ammonia neutralizers for especially delicate species. We also float coral that can experience damage on recycled Styrofoam blocks and utilize paper covering on delicate fish to reduce stress in transit.

Our packing teams are trained for long transit packing and have proprietary water air ratios and additive formulas that ensure the best survival. These techniques are continually evaluated as the dynamics and conditions of transit change. All air space in bags is filled with 100% oxygen.

Seastainable Supply has contracted with a meteorological service as a resource to evaluate each location an order is shipping to determine any special packing and/or materials needed such as ice packs, to ensure a great arrival alive and healthy specimen to our customers.

We also utilize the highest quality, thick Styrofoam boxes and have tested these in different environments to determine heat loss rates and sturdiness in transit. Our team prescribes the finest materials specific to each shipment. Our box charge is kept as low as possible but strategic sourcing, box recycling and volume purchases.

Seastainable Supply currently only ships through air freight and FedEx at this time. Third-party accounts can be used with FedEx, but air cargo will entail a tendering fee when billed directly to a customer. We ship from ORD and MID on set schedules. We will add further shipping options over time. Please message sales@seastainablesupply.com if you require another method of delivery. We will attempt to accommodate customer needs when possible.